Importance of Maintenance

Whether it’s ignoring our doctor’s recommendations for a yearly checkup, or turning a blind eye to the sticker on our windshield with the mileage mark that signifies the next servicing, we all have a tendency to ignore regular maintenance. This in spite of the fact that almost everyone has had a time where doing so caused a minor problem to turn far bigger and more costly.

Maintenance of computer systems fall into that same category. While not all outages can be prevented, proactive maintenance can mitigate the risks. Reudincg both the frequency and severity of outages. The average business experiences at least 6 IT outages a year, equaling an approximate 14 hours of downtime. While that may not seem like a tonne of time over the course of a year, that downtime is lost revenue for your business, to the tune of an estimated $137 per minute.

Our maintenance solutions are specifically tailored to your unique computer network, but they will always include two areas that we consider the most important, and most often neglected

Backup Systems

Data loss is the #1 cause of downtime. There is no greater waste of time than an employee redoing work because a file was overwritten, deleted, or just misplaced.

By keeping backup system software up to date and backup logs monitored we help increase the likelihood that, when the need arises, the backup will be able to recover that file.

Antivirus/Software Updates

Keeping software updated allows it to operate at peak performance, with bugs fixed before they become problematic. And with computer security concerns at an all-time high, making sure that antivirus software is always current will help keep your files safer and your systems running.

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On-Site/Remote Support

On the occasion that you need assistance in determining what hardware best suits your business, with the installation, or aren't even sure where to start, 643 can provide expert advice and support in making sure you have the right tools for the job.

By living in the same communities as you we can be on-site quickly in the event something does malfunction. We also provide remote assistance and strive to provide as much support as possible through this way to reduce turnaround time.

HelpDesk

Not all computer problems necessitate tonnes of troubleshooting. Sometimes it's just an issue with the formatting of a document, or a computer how-to question. Though they may be smaller in nature, they pose an inconvenience to you and your employees, and they still impact productivity. For times like these we offer an email based support system. Day-to-day support like document formatting, minor computer glitches, and how-to questions are answered quickly, and at a lower price than having some visit on-site. HelpDesk support is offered in multiple package levels, allowing you to pick the one that best fits your companies needs.

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Web Development

These days if you aren't online you aren't in business. If someone can't find your website the odds are overwhelmingly against them visiting in person.

Equally impactful is an out of date website. If the design looks old or content isn't regularly updated it gives the appearance of neglect, and can be even more damaging to a business than no website at all.

A company website doesn't need to be complicated, or glitzy, but it does need to exist, and be maintained. A clean, modern website that highlights the unique attributes of your business will allow your organization to build your client base.

Training

Computers and software continue to evolve, and a well trained workforce is imperative to productivity. Whether you are looking for a refresher on current software or are transitioning to a new product, we can provide a comprehensive seminar that provides the foundation for better understanding of the products your company uses every day. Below are some examples of the training sessions that are available. If you need training on software not listed below please just let us know and we will work to put together something that fits your unique needs.

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With our help that printer actually will be "plug and play"

We can help you with all aspects of your home computer system. Below are just a few of the things we are able to assist with. If you need help with something that isn't listed there just ask!

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It's never to late to learn something new

You may not be using a computer as heavily at home as you would at work, but it's still something you likely use every day. So, just as it makes little sense to not know how to use your coffee maker, it doesn't do you much good to not know how to use your computer. We provide training on the same topics on offer to businesses, tailoring them more to home computer usage, along with ones that reflect more day to day home computer uses. If you have always wished that you knew how to use a particular program, or do a particular task on your computer, stop waiting. We are here to help.

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